Returns & Exchanges

At Silver Oak Cellars, we strive to ensure every bottle meets our rigorous standards for quality and craftsmanship. If you are unsatisfied with your purchase or receive a damaged shipment, please contact our concierge team within 30 days of delivery.

Return Process

• 1.
  Contact Concierge

  Reach out to our customer service team via email or phone to report an issue with your order and receive a return authorization.

• 2.
  Document Damage

  For items damaged during transit, please provide clear photographs of the packaging and the bottle to expedite your replacement or refund.

• 3.
  Secure Packaging

  Place the wine back into its original specialized shipping container to ensure it is protected from temperature fluctuations and breakage during return transit.

• 4.
  Ship and Track

  Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location to begin the processing of your exchange.